Q1:Return and exchange standards
Answer: If the product is damaged or inconsistent with the product description, you can submit a return or exchange request
Q2:Return and exchange process
Answer: Please provide photos of the products received and your needs in the message. We will arrange returns and exchanges based on the information provided
Q3:Voucher materials required for returns and exchanges
Answer: Please provide the order number and product unboxing photos (photos of product defects)
Q4:Time limit for returns and exchanges
Answer: Please provide relevant information within seven days of receiving the product
Q5:Refund cycle and refund method
Answer: If you are eligible for a refund, A refund will be arranged within 2 weeks of applying for a refund,you will be refunded to the original account according to the payment method used at the time of the order.
Q6: What is the fulfilment period of products?
Answer: One week for order processing
One week for packaging
Shipping times are not always certain due to busy periods. Generally, shipping takes 7-14 days; during busy periods, it is expected to take 14-30 days.
*Currently only open for orders from Taiwan